Terms of Service

These terms apply when you use the Channo website and the Channo IPTV service. By requesting a trial or a subscription you agree to them. Questions? Write to support@channo.co.business.

The service

Channo gives you access to live TV channels and on-demand movies and series that you can watch on supported devices over your own internet connection. The line-up is provided by third-party sources, so individual channels or titles can change, move or stop being available.

Free trial

The free trial gives you full access for 24 hours so you can test the service on your device. One trial per person or household.

Plans and payment

Prices are shown on the website for each plan, billed monthly or yearly.
Your account is activated after your payment is confirmed.
Monthly plans end at the end of the paid month unless you renew. Yearly plans run until their end date.
There is no contract: you can stop renewing at any time.

Refunds

If the service does not work for you, contact us first: most problems are fixed in minutes. Refund requests are reviewed case by case.

Using your account

Your login is for you and your household. Do not share it publicly or resell it.
Each plan allows a set number of screens at the same time (1, 3 or 5). Using more may disconnect streams.
You are responsible for your own internet connection and devices.
You are responsible for making sure that watching the content is allowed where you live.

We may suspend accounts that break these rules.

Availability

We work hard to keep streams smooth and online around the clock, but we cannot guarantee that the service will always be uninterrupted. Planned maintenance or problems with a source can briefly affect some channels.

Liability

To the extent allowed by law, our responsibility to you is limited to the amount you paid for your current plan period.

Changes

We may update these terms and our prices. Changes apply from your next renewal, and we will update this page and the date at the top.

Contact

Email support@channo.co.business or message us on WhatsApp +44 7760 443159. We reply in English and Arabic.